Customer Policy
How buying from D-TECH works — quotations, payments, delivery, support, and our mutual responsibilities.
1. How buying works
Browse the catalogue or shop, add items to the inquiry cart, and submit for an official RFP quotation — or message, call, or email us directly. Supply begins after your purchase order is accepted in writing.
2. Quotations
Quotations detail scope, makes and models, commercial terms, and validity (15 days by default). GST is extra at prevailing rates unless the quotation states it is included.
3. Payments and invoicing
We raise GST invoices for every supply and service. Payments are accepted by NEFT / RTGS / IMPS against invoice; advance or milestone schedules follow the accepted quotation.
4. Delivery and installation
We dispatch PAN-India with transit-appropriate packing and install through our engineers or authorised partners. Customers ensure site readiness — safe access, power, network paths, and required civil work — before scheduled installation dates.
5. Emergency and SLA support
Where an AMC or support contract provides emergency response, a qualified engineer responds and begins diagnosis within the committed window across our service corridors. Response commitments are not guaranteed resolution times.
6. Your responsibilities
Provide accurate site and requirement information, designate a single point of contact, back up existing data before migration or upgrade work, and operate supplied systems within rated conditions.
7. Conduct and fair use
Our engineers work under plant safety discipline; customers are expected to provide a safe working environment and to use support channels for genuine service needs.
Last updated: September 2026. For questions about this page, contact sales@dtechindia.com.