Return Policy
Inspection windows, DOA handling, RMA process, refunds, and cancellations for supplied hardware.
1. Principle
Every dispatch is quality-checked before it leaves our facility. Because much of our supply is order-specific industrial hardware, returns are handled under the conditions below rather than as over-the-counter retail returns.
2. Inspection window
Inspect goods on delivery and report visible damage or shortage on the transporter’s receipt immediately, and to us within 7 days. Sealed, unused standard hardware in original packing may be returned within 7 days of delivery; return freight is borne by the customer and a restocking charge of up to 15% may apply as stated in your quotation.
3. Non-returnable items
Opened software licenses, cut cable or fibre, configured or programmed items, and consumables such as cells and batteries cannot be returned once supplied or consumed.
4. Dead on arrival (DOA)
Report DOA with photographs or video within 48 hours of delivery. Verified DOA is resolved by repair or replacement on priority; return freight for verified DOA is borne by us.
5. RMA process
Write to sales@dtechindia.com with your invoice number, item serial numbers, and a description of the fault. We issue an RMA reference, arrange evaluation, and either repair, replace, or route the claim to the OEM under warranty.
6. Refunds and cancellation
Approved refunds are issued as credit note or NEFT within 14 working days of our receiving the returned goods. Orders may be cancelled free of charge before dispatch; order-specific items already procured or configured are non-cancellable.
Last updated: September 2026. For questions about this page, contact sales@dtechindia.com.